Big Finish Productions
PO Box 8278
Reading
RG6 9UL

To allow us to deal with your query as promptly as possible, please ensure that you direct your correspondence appropriately:

Mail Order, Subscriptions, Lost, Damaged or Incomplete Orders

For all enquiries regarding refunds, mail order, subscriptions, and lost, damaged or incomplete orders, or you are experiencing issues with credit card payments, please email [email protected], or you can contact the Sales Team by telephone on +44 1628 824102

Please make sure you include your order number in your email.

We do understand how frustrating and upsetting it can be when things go wrong, so rest assured that we will always try our best to sort your problem out as quickly and efficiently as we can.

At times of high demand, our Sales staff may not be able to get back to you straight away, so we thank you in advance for your patience.

Other Enquiries

For other enquiries, please contact us at [email protected]

If you are an actor emailing us with your CV/voicereel, please make sure that you include your name, playing age and native accent in the title of the email to help us ensure that your submission is directly appropriately.

We aim to deal with enquiries received within normal office hours Monday to Friday 0900-1700 UK time on the same day. If your enquiry arrives outside of these hours, we aim to get back to you within 48 hours.